bvbx | Privacy Policy and Player Data Protection Guide

1Introduction & Scope of Privacy Policy

bvbx is an online entertainment platform operating at bvbx.click, offering sports betting, Live Casino, and table games services to Malaysian players. We understand that your trust is the foundation of our relationship — and that trust begins with full transparency about how we handle your personal data.

This Privacy Policy applies to all personal information collected through:

The bvbx.click website and all associated pages.
Player account registration and verification process.
Financial transactions including deposits via Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost, and FPX.
Interactions with the bvbx customer support team via live chat or email.
Use of Sports Betting and Live Casino services on the bvbx platform.

This policy does not apply to third-party websites or services that may be linked from the platform bvbx. We encourage you to read the privacy policy of each platform you use independently.

2Types of Personal Data Collected

bvbx collects personal data necessary to provide safe, accurate and high-quality services to Malaysian players. The data collected falls into several categories:

Data Category	Example Information	Collection Methods
Identity Data	Full name, date of birth, identity card number (MyKad), gender	Registration form & KYC
Contact Data	Email address, phone number, residential address	Registration form
Financial Data	EWallet account numbers (TNG, GrabPay), FPX details, transaction history	Deposit & withdrawal process
Game Data	Betting history, game results, active sessions, game preferences	Automatically recorded during gameplay
Technical Data	IP address, device type, web browser, screen resolution, general location	Recorded automatically upon access
Communication Data	Live chat records, support emails, player feedback	Customer support interactions

Sensitive Data

Bvbx does not collect sensitive data such as health information, religious beliefs or political views. The only exception is information related to gaming habits, which is collected for responsible gambling purposes — and is used solely to protect the interests of players themselves.

3Purposes for Using Personal Data

bvbx uses personal data collected solely for legitimate purposes related to the provision of platform services. We do not use your data for any other purpose without your consent. The primary purposes of data use are as follows:

Account Management: Creating, verifying, and maintaining your bvbx player account, including the required KYC (Know Your Customer) process.
Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost and FPX, as well as your winnings withdrawals.
Gaming Service Provision: Managing your Sports Betting sessions (Liga Super, EPL, badminton), Live Casino, blackjack, roulette and other table games you use on bvbx.
Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
Customer Support: Handling enquiries and resolving issues reported via live chat or email.
Platform Improvement: Analysing usage patterns to enhance the player experience and improve bvbx platform features.
Responsible Gambling: Monitoring gameplay behaviour to identify players who may need support and providing appropriate responsible gaming tools.
Legal Compliance: Complying with applicable legal and regulatory requirements, including Malaysia's PDPA and AML obligations.

4Legal Basis for Data Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), bvbx processes your personal data on the following legally valid bases:

Consent: For marketing communications, promotional notifications, and any other optional processing — you provide explicit consent through your account settings.
Contract Performance: Processing necessary to fulfil bvbx's obligations to you as a player, including transaction processing and account management.
Legitimate Interests: Processing for fraud prevention, platform security, and service improvement purposes that do not unreasonably infringe on your privacy rights.
Legal Compliance: Processing required to fulfil bvbx's legal obligations, including AML requirements and reporting to relevant authorities.

You have the right to withdraw your consent for consent-based processing at any time. Withdrawing consent does not affect the validity of any processing that took place prior to withdrawal. To withdraw consent, contact support@bvbx.click or use the privacy settings within your account.

5Data Sharing with Third Parties

bvbx does not sell your personal data. However, in limited circumstances, your data may be shared with trusted third parties based on legitimate operational requirements:

Payment Providers: Transaction details that must be shared with eWallet providers (Touch 'n Go, GrabPay, DuitNow, ShopeePay, Boost) and banks via FPX (Maybank, CIMB) in order to process your deposits and withdrawals.
Game Software Providers: Minimum technical data required by Live Casino software and table game providers to deliver a seamless gaming experience.
Identity Verification Services: Identity information required for the KYC process with approved independent verification providers, in compliance with anti-money laundering requirements.
Regulatory Authorities: Data required under court orders, regulatory directives, or legal obligations applicable in Malaysia.

Data Sharing Guarantee

All third parties who receive bvbx player data are required to meet equivalent or higher data security standards. bvbx enters into a Data Processing Agreement with every service provider that has access to player data.

6Data Retention Period

bvbx retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. The following are guidelines for key data retention periods:

Active Account Data: For as long as your account remains active on the bvbx platform. This data is retained to ensure continued, uninterrupted service to you.
Financial Transaction Records: A minimum of 7 years after the transaction date, in line with Malaysia's accounting and AML legal requirements.
KYC Records & Identity Verification: A minimum of 5 years after account closure, based on applicable AML requirements.
Support Communication Data: 2 years from the date of last interaction, for reference and service quality improvement.
Technical & Log Data: 90 days for routine access logs; up to 1 year for logs related to investigated security incidents.

Once the relevant retention period has ended, bvbx will securely delete or anonymise your data using irreversible deletion methods. If you wish to request early data deletion, please refer to the Your Rights section (Section 8) of this document.

7Data Security Measures

bvbx invests seriously in security infrastructure to protect Malaysian players' personal data from unauthorised access, loss, destruction or disclosure. Key security measures we have implemented include:

256-bit SSL Encryption: All communications between your browser and bvbx's servers are encrypted using TLS 1.3 — the same cutting-edge encryption standard used by major banking institutions.
Data-at-Rest Encryption: Personal data and financial information stored on bvbx servers are encrypted at rest using AES-256.
Layered Access Controls: Only bvbx staff with specific authorisation and a legitimate operational need may access player data. All access is logged and continuously monitored.
Real-Time Threat Monitoring: An automated monitoring system operates 24 hours a day to detect and respond to potential security threats.
Regular Penetration Testing: Security testing is conducted periodically by independent cybersecurity experts to identify and address potential system vulnerabilities.
Data Backup: Player data is regularly backed up to secure remote server locations to ensure prompt recovery in the event of a technical disruption.

Data Breach

While bvbx takes all reasonable steps to protect your data, no system can guarantee 100% security. In the event of a data breach that may affect your rights or freedoms, bvbx will notify you within 72 hours, along with details of the incident and the actions taken.

8Your Privacy Rights as a bvbx Player

As a player bvbx and individuals whose data we process, you have the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA) and bvbx's internal policies:

Right of Access

You have the right to request a copy of all personal data we hold about you. Requests are processed within 7 business days at no charge.

Right to Rectification

If the data we hold about you is inaccurate or out of date, you have the right to request a correction. Updates to your name, address, and phone number can be made directly in your bvbx account settings.

Right to Erasure

You may request deletion of your personal data when it is no longer needed for its original purpose or when you withdraw your consent, subject to any applicable legal data retention obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time. You can unsubscribe from marketing communications via the link in any bvbx email.

Data Portability Rights

You have the right to receive your personal data in a machine-readable format (JSON or CSV) for transfer to another platform, upon written request to bvbx.

Right to Restrict Processing

In certain circumstances, you may request that bvbx restrict the processing of your data while a dispute or review is ongoing — without requiring immediate deletion.

To exercise any of the above rights, please contact the privacy team bvbx via email at support@bvbx.click with the subject line "Data Privacy Request", or through the in-platform 24/7 live chat. We will respond within 7 business days and resolve your request within 30 business days of receipt.

9Cookie Policy

Platform bvbx uses cookies and similar tracking technologies to enhance your experience and deliver better services. Cookies are small text files stored on your device when you visit bvbx.click.

Types of cookies used by bvbx:

Strictly Necessary Cookies: Cookies required for core platform functions such as login, active game sessions and security. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies: Helps us understand how players use the platform — including frequently visited pages, time spent, and navigation paths. This data is aggregated and anonymised.
Functional Cookies: Saves your preferences such as language, favourite table limits and display settings to provide a more personalised experience.
Marketing Cookies: Used to display ads relevant to your interests. You may decline these cookies without affecting the core functionality of the bvbx platform.

You can manage your cookie preferences through your web browser settings or via the cookie panel available on your first visit to bvbx.click. Please note that disabling strictly necessary cookies may affect platform functionality.

10Amendments to the Privacy Policy

bvbx reserves the right to amend this Privacy Policy from time to time to reflect changes in applicable law, industry practices, or how we handle personal data. Any material amendments will be communicated to players via:

In-platform notifications on bvbx upon login.
An email will be sent to your registered email address at least 14 days before the changes take effect.
Updates are reflected on the "Last Updated" date at the top of this document.

Continued use of the platform bvbx after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data before the changes take effect.

Current Version

This Privacy Policy takes effect from 1 January 2026. This version supersedes all previous versions. In the event of any conflict between a translated version and this Malay version, the Malay version shall prevail.

11Contact Us for Privacy Enquiries

If you have any questions, concerns, or complaints regarding how bvbx handles your personal data, or if you wish to exercise any of the privacy rights set out in this document, please contact us through the following channels:

24/7 Live Chat: The chat icon on the bvbx.click platform — with response times of under 2 minutes.
Email: support@bvbx.click — include the subject line "Privacy Policy Inquiry" for faster handling. Responses are provided within 24 business hours.

For complaints that cannot be resolved through the channels above, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Personal Data Protection Act 2010 (PDPA). bvbx is committed to cooperating fully with any data privacy investigation conducted by the relevant authorities.

Bvbx Privacy Policy — Your Data Is Secure With You Every Step of the Way

Bvbx's Commitment to Malaysian Player Privacy